Information

We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can assist you with your requirements.

Frequently asked questions

As a small business, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to timely efficiency. 

How long does it take?

The Basic service is usually turned around within 5-6 working days.

The Express service is guaranteed within 3 working days of accepting instructions.

The Urgent Service will be dealt with the same working day, providing the enquiry is received by midday and the meeting concluded by 4pm.

What are the Postal Charges?

Standard Royal Mail next day special delivery will be used. All meetings not concluded by 4pm will be posted same day where possible, but only guaranteed to be posted by the next working day. Urgent matters use the Royal Mail next day by 9am Special Delivery service. All postage costs are included in the listed proces. The use of a same day courier is available subject to your organising and paying for the same, paperwork will beed to be collected by 4:30pm at the latest.

What happens if the Lender requires changes?

It is not unheard of for Lenders to amend offers, amend paperwork or require additional sercurity documentation. For the most part, re-signing documents can be undertaken for an additional fee of £75 per document / signing party.

How will I receive the paperwork?

Executed documents will be scanned as a pdf document on the same day as the meeting, and the ahrd copies posted to you or your conveyancer. If paperwork needs to be sent direct to a lender, this can be arranged for an additional fee of £25 per document.

What will I need for the meeting?

You will need to have the documents to sign, your photo ID (passport of photo driving licence) and two proofs of address, less than three months old, being a bank statement, utility bill, council tax bill or tax correspondence. We cannot accept credit card, loyalty card or memberships correspoindence. You will have to have sent scans of all ID documents to us prior to the meeting. We can only accept a pdf scan, no photos. 

How do I pay the fee?

Fees information is provided when the meeting is set and must be paid in full prior to the meeting. If fees have not been received, the meeting can proceed but paperwork will not be sent until all fees are received in full. 

Can I use ILA Online Express' services more than once?

Yes, we are happy to act for you on more than one occasion, but all ID, Fees and paperwork requirements are the same for each instruction.

What if the Lender requires re-signed documents?

We will do our best to assist with changes where we are not at fault. If our fault, the documents will be re-provided without charge. 

Fast, Professional, Fleixble

Please contact us via e-mail if there are any enquires not addressed above.